1. In & Out
  • 1. In & Out
  • In & Out times are very important for customers.
  • Updated through EDI directly in our system.
  • When out from Depot, container(s) reflect on BL.
  • Delay affects customer service.
  • Notes
  • (1) Online EOR upon Depot In or in 24 hrs there of
  • (2) Approval in 72 hrs
  • (3) Repair in 7 days
  • (4) Check CRO/Storing Order on QR Code scan or Tracking
2. CRO
  • 2. CRO
  • Ensure that our customers are served excellently.
  • We discourage paper printed CRO.
  • Scan QR code or check Tracking from Ref No given by haulier.
  • CRO revised? Not to ask revised copy. Check QR or Tracking.
  • CRO details including your Depot Name can be seen on Tracking.
  • When in doubt, simply Track or scan QR code.
  • In doubt? Cross check from Booking Party or Shipper on CRO.
  • Customers advised to endorse haulier on CRO to prevent abuse.
  • Issue seal(s) to our customers.
  • Follow instructions on CRO on container type to release.
3. Storing Order
  • 3. Storing Order
  • Ensure that our customers are served excellently.
  • We discourage paper printed Storing Order(s).
  • Scan QR code or check Tracking from Ref No given by haulier.
  • Storing Order revised? Don't ask copy. Check QR or Tracking.
  • Storing Order has your Depot Name. See on Tracking or QR scan.
  • Valid date to accept for each container can be seen on Tracking.
  • When in doubt, simply Track.
  • Consignee to tear off all DG stickers and sweep off residue.
  • Ask haulier to take off sticker(s) or residue before accepting.
4. Photos
  • 4. Photos
  • Door with Cont No is the 1st photo to identify the unit.
  • Mark & indicate (i) Position (ii) Length, Width & Depth (If possible)!
  • Each damage pic to match to its EOR. Mismatches are rejected.
  • Photos must have Date & Time stamp. Click from Door Side only.
  • Blurred/ Wrong/ Zoomed/Improper Photos are rejected
  • Photo(s) can't describe the damage? Whatsapp a short video!
  • Upload correct Repair Photos of each approved EOR Item.
  • Upload Repair photos. MNR to approve b4 Out. Else rejected!
  • Photo(s) & EOR are viewed by customer on Track. Do promptly.
5. EOR
  • 5. EOR
  • Estimate within 24 hrs of Depot In. Consignee sees EOR online.
  • Check all Decals, including inside & CSC plate to rectify
  • Water Wash damages Wood ! Sweep or Blow air !
  • Mark/ indicate (i) Position (ii) Length, Width & Depth (If possible)!
  • FB - 4'x2' strictly NO! Only 4'x4'. 4'x3' at R5 & L5 (5th Panel)
  • SPP (i) Repeated water jets wash (ii) 2 Primer + 2 Final coats !
  • Bitumen spills? Scrape off ! Replacing weakens FB!
6. Approval
  • 6. Approval
  • Our aim (a) Well maintained young fleet (b) Least repair cost !
  • Approval is against thorough matching of EOR item(s) with pics.
  • Repair approval in 48 hrs, except where clarification needed.
  • Keep EOR(s) and photos simple and easy for quick approval.
7. Repair
  • 7. Repair
  • Upload correct Repair Photos of each approved EOR Item.
  • Each damage pic to match to its EOR. Mismatches are rejected.
  • SPP (Sand-blasting) upload photos of Each stage of repair(s)!
  • Repair fails in in 12 months? Bill(s) are cut & support is reduced.
8. Billing
  • 8. Billing
  • Upload Bills strictly in pdf or jpg format.
  • Correctly update Invoice Number & Date. Avoid delayed payment!
  • Your invoice to match with online Bill(s). Mismatch? Advise us!
  • Timely upload correct Bills! Avoid delayed payment!
  • Payment processing takes 15 days of approval by MnR